Privacy Policy

 

BACKGROUND:

Awareness in Mind Ltd (operating under the name Hannah Paskin Therapy) understands that your privacy is important to you and that you care about how your personal data is used. I respect and value the privacy of everyone who visits this website, www.hannahpaskintherapy.co.uk and will only collect and use personal data in ways that are described here, and in a way that is consistent with my obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings: 

“Account”	means an account required to access and/or use certain areas and features of My Site;
“Cookie”	means a small text file placed on your computer or device by My Site when you visit certain parts of My Site and/or when you use certain features of My Site. Details of the Cookies used by My Site are set out in Part 14, below; and
“Cookie Law”	means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;]

2. Information About Me

My Site is owned and operated by Awareness in Mind Ltd (operating under the name Hannah Paskin Therapy), a limited company registered in England under company number 10044921.

Main trading address:

Suite 8, The White Horse Business Centre, Lewin Street, Middlewich, CW10 9AS

Representative: Hannah Paskin.

Email address: hello@hannahpaskintherapy.co.uk

Telephone number: 07588576026

I am a member of the British Association of Behavioural and Cognitive Psychotherapists (BABCP). Accreditation number 110130

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of My Site. My Site may contain links to other websites. Please note that I have no control over how your data is collected, stored, or used by other websites and I advise you to check the privacy policies of any such websites before providing any data to them.

4. What Is Personal Data?

Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

5. What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which I will always work to uphold:

15. The right to be informed about my collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact me to find out more or to ask any questions using the details in Part 15.
16. The right to access the personal data I hold about you. Part 13 will tell you how to do this.
17. The right to have your personal data rectified if any of your personal data held by me is inaccurate or incomplete. Please contact me using the details in Part 15 to find out more.
18. The right to be forgotten, i.e. the right to ask me to delete or otherwise dispose of any of your personal data that I hold. Please contact me using the details in Part 15 to find out more.
19. The right to restrict (i.e. prevent) the processing of your personal data.
20. The right to object to me using your personal data for a particular purpose or purposes.
21. The right to withdraw consent. This means that, if I am relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
22. The right to data portability. This means that, if you have provided personal data to me directly, I am using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask me for a copy of that personal data to re-use with another service or business in many cases.
23. Rights relating to automated decision-making and profiling. I do not use your personal data in this way.

For more information about my use of your personal data or exercising your rights as outlined above, please contact me using the details provided in Part 15.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data I hold about you changes, please keep me informed as long as I have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about my use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. I would welcome the opportunity to resolve your concerns myself, however, so please contact me first, using the details in Part 15.

6. What Data Do You Collect and How?

Depending upon your use of My Site, I may collect and hold some or all of the personal (and non-personal) data set out in the table below, using the methods also set out in the table. Please also see Part 14 for more information about my use of Cookies and similar technologies and my Cookie Policy.

Data Collected	How [We] OR [I] Collect the Data
Technical information including: Url ReferringPage PageTitle DocumentSize ScreenResolution ScreenColors ClientSize ViewportSize FlashVersion Encoding JSONAvailable JavaEnabled Language UserAgent Timezone/LocalTime PerformanceData SignalUserLeaving HistoryLength IsTopSiteForUser NameOfPage (JS) IsFrame IsEmbedded ScriptTags Cookies (JS) Google Cookies IP address (anonymised) Browser Browser Version Operating System Device Type Referer X-Forwarded-For (Proxy)	Via Google Analytics
Contact information including – e.g. name, email address, telephone number	Via Website contact form Appointments booking page Newsletter subscribe
Payment information including e.g. card details, bank account numbers	Via booking page

 

7. How Do You Use My Personal Data?

Under the Data Protection Legislation, I must always have a lawful basis for using personal data. The following table describes how I may use your personal data, and my lawful bases for doing so:

 

What  Do	What Data Use	My Lawful Basis
Managing payments for my services	Processing of card details	In order to take payment for the services you have selected
Communicating with you	Holding of personal details	In order to enable contact with you for the services you have expressed interest in
Supplying you with information by email that you have opted-in-to (you may opt-out at any time by emailing hello@hannahpaskintherapy.co.uk.	Holding of email address	In order to provide you the information you have subscribed to receive

 

With your permission and/or where permitted by law, I may also use your personal data for marketing purposes, which may include contacting you by email telephone or text message with information, news, and offers on my products and services. You will not be sent any unlawful marketing or spam. I will always work to fully protect your rights and comply with my obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

I will only use your personal data for the purpose(s) for which it was originally collected unless I reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If I do use your personal data in this way and you wish me to explain how the new purpose is compatible with the original, please contact me using the details in Part 15.

If I need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, I will inform you and explain the legal basis which allows me to do so.

In some circumstances, where permitted or required by law, I may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

8. How Long Will You Keep My Personal Data?

I will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

Type of Data	How Long [We] OR [I] Keep It
Technical information including: Url ReferringPage PageTitle DocumentSize ScreenResolution ScreenColors ClientSize ViewportSize FlashVersion Encoding JSONAvailable JavaEnabled Language UserAgent Timezone/LocalTime PerformanceData SignalUserLeaving HistoryLength IsTopSiteForUser NameOfPage (JS) IsFrame IsEmbedded ScriptTags Cookies (JS) Google Cookies IP address (anonymised) Browser Browser Version Operating System Device Type Referer X-Forwarded-For (Proxy)	26 months
Contact information including name, email address, telephone number.	When no services are subsequently accessed, 6 months
	When services are subsequently accessed, these details and therapy notes are kept for 7 years after the final appointment. This is in line with legal guidance and my insurance requirements.
Payment information including e.g. card details, bank account numbers.	This information will not be retained

9. How and Where Do You Store or Transfer My Personal Data?

I will only store your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation.

The security of your personal data is essential to me, and to protect your data, I take a number of important measures, including the following:

• limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality
• procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where I am legally required to do so;
• storing your personal details on secure database systems

10. Do You Share My Personal Data?

I will not share any of your personal data with any third parties for any purposes, subject to the following exception(s).

In some limited circumstances, I may be legally required to share certain personal data, which might include yours, if I am involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

OR

When there are immediate concerns about the safety of yourself or someone else based upon information you have shared which requires me to take necessary steps for safeguarding, child protection or other such reasons. This will require me to contact relevant services such as police, social services etc.

If any of your personal data is shared with a third party, as described above, I will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, my obligations, and the third party’s obligations under the law, as described above in Part 9.

11. How Can I Control My Personal Data?
    • In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via My Site, you may be given options to restrict my use of your personal data. In particular your details will only be used for direct marketing purposes if you have provided your consent for this.

12. Can I Withhold Information?

You may access certain areas of My Site without providing any personal data at all. However, to use all features and functions available on My Site you may be required to submit or allow for the collection of certain data.

You may restrict my use of Cookies. For more information, see Part 14 and my Cookie Policy.

13. How Can I Access My Personal Data?

If you want to know what personal data I have about you, you can ask me for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to covermy administrative costs in responding.

I will respond to your subject access request within one month of receiving it. Normally, I aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date I receive your request. You will be kept fully informed of my progress.

14. How Do You Use Cookies?

My Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by me and are used only by me. I use Cookies to facilitate and improve your experience of My Site and to provide and improve my products and services. I have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

All Cookies used by and on My Site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling me to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of My Site may not function fully or as intended. You will be given the opportunity to allow only first-party Cookies and block third-party Cookies.

My Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling me to better understand how My Site is used. This, in turn, enables me to improve My Site and the products and services offered through it.

The analytics service(s) used by My Site use(s) Cookies to gather the required information. You do not have to allow me to use these Cookies, however whilst my use of them does not pose any risk to your privacy or your safe use of My Site, it does enable me to continually improve My Site, making it a better and more useful experience for you.

The analytics service(s) used by My Site use(s) the following Cookies:

Name of Cookie	First / Third Party	Provider	Purpose
_ga	First	Google Analytics	This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
_gid	First	Google Analytics	This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form.
_gat_gtag_(property-id)	First	Google Analytics	This cookie is set by Google and is used to distinguish users.

In addition to the controls that I provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

15. How Do I Contact You?

To contact me about anything to do with your personal data and data protection, including to make a subject access request, please use the following details for the attention of Hannah Paskin:

Email address: hello@hannahpaskintherapy.co.uk

Telephone number: 07588576026

Postal Address: Suite 8, The White Horse Business Centre, Lewin Street, Middlewich, Cheshire, CW10 9AS

16. Changes to this Privacy Policy

I may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if change my business in a way that affects personal data protection.

Any changes will be immediately posted on My Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of My Site following the alterations. I recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on 12/11/2021